Shipping Policy – Kogarnish
At Kogarnish, we strive to deliver your orders promptly and securely across Australia. This policy explains our shipping options, costs, and delivery procedures.
1. Order Processing Times
Standard Processing: Orders are processed within 1-3 business days (Monday to Friday) after payment is received.
Peak Periods: During sales or holiday seasons, processing may take slightly longer.
Weekends/Holidays: Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Costs & Methods (Australia Only)
We currently ship exclusively within Australia. Shipping costs are calculated at checkout based on your delivery address and selected method.
Standard Shipping: 3-7 business days.
Express Shipping: 1-3 business days.
Note: Delivery times are estimates and may vary due to external factors like courier delays or remote locations.
3. Product Protection & Transit Nature
We take extreme care in packaging your treats to ensure they arrive safely. However, please note:
Fragility: Freeze-dried candy is inherently brittle. Some breakage or “candy dust” may occur during transit due to courier handling. This is normal and does not affect the taste or quality of the product.
Weather Conditions: While freeze-dried products are shelf-stable, prolonged exposure to extreme heat in delivery trucks or mailboxes can affect texture. We recommend tracking your package to ensure it is collected promptly upon delivery.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided or by visiting the courier’s website.
5. Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at sales@kogarnish.com.
Liability: Kogarnish is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-delivery fee.
6. Damaged or Lost Packages
Damaged Packages: If your package arrives with significant damage (beyond normal transit fragility), please notify us within 48 hours of delivery at sales@kogarnish.com with photos of the damaged package and products.
Lost Packages: If your package does not arrive within the expected timeframe, please reach out to us. We will work with Australia Post or our courier partners to investigate.
7. Contact Us
For any questions about your delivery, please reach out:
Email: sales@kogarnish.com
Address: 411 Gardeners Road, Rosebery, NSW 2018, Australia